5 Surprising Statistics About Customer Service Statistics on Twitter [INFOGRAPHIC]

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Do you handle customer service issues on Twitter? According to new statistics lifted from Twitter's customer service playbook, handling customer queries and forging relationships on the site is marking the future...

5 Surprising Statistics About Customer Service Statistics on Twitter

5 Surprising Statistics About Customer Service Statistics on Twitter

5 Surprising Statistics About Customer Service Statistics on Twitter

  • 95% of consumers say they are influenced by what other people say  about companies on 
  • social media.
  • 83% of customers with a personalized interaction were satisfied by their customer service experience on Twitter.
  • 77% of customers satisfied with twitter customer service said they were likely to recommend  the brand to others.
  • 250%: the amount that tweets to leading brands have increased over the past two years.
  • 80%: the potential save per interaction using Twitter for customer service vs telephone.

My new book, Successful Social Media Customer Service is out soon.

Christmas Explained With Social Media [INFOGRAPHIC]

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For a bit of fun during the holiday season, and in the style of similar infographics that have popped up this year, here's Christmas Explained With Social Media. Please like, share, and pin to let your friends see!

Christmas Explained With Social Media [INFOGRAPHIC]

33 Social Media Video Tutorials [INFOGRAPHIC]

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As you may know, I post up regular social media video tutorials over on my YouTube channel, covering tips and tricks for all the major social networks. Since been given the ability to create custom thumbnails, I've added them to every new video (and some of the most popular old ones). In my quest to re-purpose social media content in as many ways as possible, it struck me that the thumbnails looked quite infographic-y all together on my YouTube Channel page, so I stitched some of them together (and muddled the order a tad in places) to create what you see below. What do you think?

Don't forget to head over to my YouTube channel and subscribe for lots more social media marketing tutorials in the future.

How to Re-Purpose Content For Maximum Social Media Impact [INFOGRAPHIC]

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Re-purposing content is one of the best ways to make the most of the work you do, and to make sure it has the most exposure and biggest impact possible on a variety of social networks. In this infographic, I show you some of the ways that one piece of content, (e.g. a blog post or infographic) can be modified into different mediums to appeal to different social media audiences.